Ratings and Reviews
FROM BEGINNING TO END THE PROCESS WITH IPSI WAS PROFESSIONAL AND FRIENDLY
“What a great team; Emily, Mike, Adam, Chris, Steve, and Alex. IPSI installed a whole house 14 KW unit for us on 1-26-2023. All installation work was of high quality. Wiring, conduit, gas piping, ground preparation, and unit positioning were all meticulously executed. My wife was particularly impressed with the crew’s attention to avoid bringing debris into the house. They either removed their boots or covered them. After completion of the job, clean up of all areas was done. Even the sod that was removed for the base was relaid. All had a friendly demeanor. Emily and Mike provided an informative walk-through and answered all my questions.
From beginning to end, the meeting with Dave, contacts with Kristin, to the completion of the job, the process with IPSI was professional and friendly. All were highly competent and ensured that the customer was given solutions that were best for them from the recommended unit to the location of the hardware. Great place with which to do business.“
THESE MEN ARE VERY KNOWLEDGEABLE PROFESSIONALS AND ARE VERY PERSONABLE
“Great experience working with David during the information, quote, and scheduling process. Great experience dealing with installers Chris, Alex, and Steve. All kept us very informed of the process and steps taken. These men are very knowledgeable professionals and are very personable to deal with. Very happy with the whole experience!!“
Jim & Sue B.
THE QUALITY OF YOUR TEAM’S WORK WAS ONLY EXCEEDED BY THEIR LEVEL OF PROFESSIONALISM
“The entire process exceeded my expectations. The sales process was great. IPSI was quick to respond, answered all my questions, and came out nearly immediately. Unlike everywhere else I called, IPSI was not only able to get me what I feel was a great price, IPSI was able to actually get me a generator in a quick turnaround. The next fastest place couldn’t get me a smaller unit until October (10 months from the date I purchased). We completed the sales process right in my kitchen. It could not have been easier. The entire sales process was great.
Regarding the installation, that was even better than the sales process – if that’s possible. The team was sensitive to my family’s unique health needs and limited the number of people working in my home to one except for cases where a second pair of hands were needed. All work was completed quickly and extremely neatly. This is not often the case when people work in your home. They actually left the areas in better condition than I gave to them. Most importantly, the team was able to give me an approximate schedule of the workday and regularly checked in to let me know how it was progressing. Upon completion of the work, everything was explained and then demonstrated to me clearly. All questions I asked were well answered. Everyone that worked on the job was courteous not only to me and my family but to their co-workers.
In all, I could not have asked for a better experience with IPSI. As a final comment, I feel that the quality of your team’s work was only exceeded by their level of professionalism. Please extend my sincere thanks.”
THE PEACE OF MIND IS PRICELESS
“We just had our Kohler home-standby generator installed by Integrated Power Supplies International and would highly recommend anyone who is considering getting one to call ISPI. It was so refreshing to have a professional experience from start to finish — from scheduling an in-home eval at the Convention Center home show and Terry’s knowledge during our consult to the easy financing process and the top-notch installation team who worked so hard in the pouring rain. We also had a whole new breaker box installed along with the generator. ISPI maintained prompt, professional communication throughout and handled getting the required permits and inspections. They are also committed to maintaining our generator over the long haul. It’s definitely an investment but the peace of mind is priceless.“
THIS COMPANY HAS MASTERED THE LONG-LOST ART OF BUSINESS INTEGRITY & PROFESSIONALISM
“Simply Amazing! This company has mastered the long-lost art of business integrity and professionalism.
Dave came to the house and gave me an estimate. He was very professional and didn’t pressure me in the least. He said that a 14 kW generator would be sufficient to run most of the things in my house during an outage. I asked him to price out a 20 kW generator for me as well because we are thinking of making upgrades to the house, including potentially adding a hot tub. He gave me the estimates for both and told me to call him if we’d like to move forward. I called him several weeks later and told him that we had decided on the 20 kW generator. He said OK and scheduled the install.
The install crew consisted of Chris, Emily and Steve. They all were very professional and respectful of both me and our property. They laid down tarps from my front door to the cellar door so that they wouldn’t track dirt and debris into my house. They were very knowledgeable about the generator and its install and easily answered any questions that I had. They worked well together as a team both inside and outside of my house. When they were finished, Chris walked me through the workings of the generator and the demo. He answered all of my questions and didn’t leave until he was confident that I was comfortable with the system.
From the office perspective, Kristin was very good about communicating with us via email. Once we decided to move forward, she quickly got the proposal out to us and told us exactly what we needed to do and have on hand to get things rolling. After the install was complete, she then followed up the following week with the invoice and final documents. I would highly recommend them to anyone who may be considering a home standby generator. It’s a great company that is owned and operated by a local veteran. Thank you for your service to both our country and to me.“
ALL IN ALL, I AM DELIGHTED WITH OUR EXPERIENCE WITH IPSI. I RECOMMEND THEM WITHOUT HESITATION
“When my wife and I decided to replace our portable generator with an installed natural gas-powered generator, we wanted to go with a company whose business was primarily generators. We wanted a reputable company that we knew would do a great job of installing it.
Company ‘A’ gave us our first estimate. The price was in the range that I expected and I felt very comfortable with their expertise. I told my wife that I would happily sign the contract with them.
IPSI came a few days later and gave us a very comparable estimate. What differentiated IPSI from Company ‘A’ was Tom. He listened to our concerns and came up with placement options that we had not considered before, especially with the transfer switch location. His suggestion was a great one that better located it than the obvious choice. Another thing, he told us a substantial rebate was available, which Company ‘A’ did not tell us about.
We decided to proceed with IPSI. Tom took care of getting the permit from the town and scheduled an installation date.
On the day of the installation, Chris, Steve, and Adam showed up on time and explained what they would be doing and what we needed to do or be aware of. They kept us apprised of things as the day proceeded, including when they would need to cut power to the house. They did exactly what we had agreed to as far as gas piping and generator placement. They were polite and left the outside and inside of the house neat and clean — like they hadn’t been there.
The installation took less time than projected. When they were done, Chris walked me through what I needed to know and helped me set up the app used by the generator. He patiently answered any questions I had.
All-in-all, I am delighted with our purchase and our experience with IPSI. I recommend them without hesitation.“
COURTEOUS, PROFESSIONAL, PROMPT, EFFICIENT
“I spoke with three different companies before deciding on IPSI who I highly recommend for your generator needs. The process started with Tom Pschierer who recommended what I needed based on my wants and needs. He did not try to sell me more than what was needed. The installation crew of Adam, Alex, Chris, Emily, Kimber, Mike, and Steve were courteous, professional, prompt, efficient, and did a great job of installing and cleaning up. Mike gave a very detailed, clear information of what to expect during the installation process. He also was patient and very clear in orienting me on the features and functions of the generator after installation. You should consider them for your generator needs. They are also a veteran-owned company.”
OVERALL, IT WAS A GREAT EXPERIENCE. A++
The crew did an OUTSTANDING job on my generator installation. Mike, Alex, Emily, and Kimber worked like a well-oiled machine: no wasted motion or effort, and VERY professional. IPSI can be proud of this group, they are a great crew.
I understand that the ongoing worldwide microchip shortage was causing Generac to ship units without WiFi Modules but, I was very pleased with the foresight and action Dave had taken with Generac to secure WiFi modules for his customers. I did NOT have to wait for this. SMART businessman. Thank you!
Overall, it was a great experience. A++“
THEY WERE VERY PROFESSIONAL AND LEFT NO STONE UNTURNED
“We purchased a home generator from IPSI and are very pleased. They sent out Cris and Steve to install our generator and we couldn’t have been more pleased. They were very professional and left no stone unturned. If we could give them more than 5 stars we would. I want to thank Tom, Chris, and Steve for a wonderful experience.”
WE TRUST THAT WE ARE IN GOOD HANDS WITH IPSI!
“Emily and Mike worked diligently to install our new generator. They were both very courteous and went above and beyond to ensure that they completed the job offering a thorough explanation of everything they did. I appreciated that they were careful to be sure that my gardens were carefully returned to the way they found them when they arrived and to keep everything as neat as possible in the winter thaw conditions. We trust that we are in good hands with IPSI!”
IT WAS DONE IN NO TIME & THEIR PRICE WAS MORE THAN FAIR
“Amazing work and a large crew came to install the generator. I was pleased to see so many doing the install. It was done in no time, less than a day’s work. It was not rushed at all and Chris explained everything in detail to me. Their price was more than fair after comparing their price with others I got. 100% I would recommend them to anyone.”
IT’S A GOOD FEELING KNOWING IT WILL BE THERE WHEN I NEED IT
“I have been very happy with Integrated Power Supply from my initial contact through the purchase of my generator and my initial service visit. Everyone I have interacted with was polite, knowledgeable, and anxious to please me. I would highly recommend them to anyone in the market for a generator. I also love my General generator. I have not had a power outage since I got it, but it’s a good feeling knowing it will be there when I need it.“
ABSOLUTELY THE BEST INSTALLATION EVER
“Absolutely the best installation ever. On time, professional, courteous, knowledgeable and neat. They did not leave until everything was running smoothly. Would definitely recommend to anyone considering a whole house generator.“
THANKS ALL FOR THE WONDERFUL JOB
“I would like to thank Chris, Emily, Alex, and Steve for the wonderful job they did on the installation of our generator. They were very professional and courteous through the whole installation.“
Ted & Sharon B.
VERY KNOWLEDGEABLE AND HONEST
“Great yearly service. The technician is very knowledgeable and honest. I appreciate them coming every year.“
WHAT AN EXCELLENT JOB–KEPT US INFORMED EVERY STEP OF THE WAY
“Mike, Emily,Alex and Steve were the install crew on January 13. What an excellent job – kept us informed every step of the way as to what was happening during the install. All were very professional. Answered all our questions. We are very pleased with the work they did.“
THE CREW WAS VERY PROFESSIONAL AND FRIENDLY DESPITE HAVING TO WORK IN THE RAIN!
“Alex, Chris, Emily, Adam & Steve installed our generator today and did the work exactly as it was explained to us during the sales call. They were courteous and conscientious about cleaning up after the job; Emily went over every detail of the operation and answered all of our questions. The crew was very professional and friendly despite having to work in the rain! I would definitely recommend IPSI to anyone wanting a generator installed.“
“I had my annual maintenance completed today. Excellent technician! Very courteous, polite and a real gentleman. Hope to see him next year!”
Sylvia & Tom V.
THEY ARE RELIABLE & SKILLED AT WHAT THEY DO
“This company has serviced our generator for the last 4 years I believe. They are reliable & skilled at what they do. They remind us when service is due in plenty of time for potential outages. I would highly recommend them. Extremely satisfied with their work.”
“They show up when scheduled and are very professional.“
THE ABSOLUTE BEST PEOPLE TO DEAL WITH
The absolute best people to deal with for all your Generac needs, and anything electric. You won’t be disappointed.
THE TEAM WAS AMAZING!
“I’m very happy with the installation of my 10Kw Generac automatic standby generator! The team was amazing! Very professional and explained everything completely. I compliment Mike and his installation team and recommend IPSI!”
Tom – Rochester, NY.
WOULD I RECOMMEND IPSI? ABSOLUTELY!!!
Could not have chosen a better business to do what this team has done. We had an install on 11.14.22 and we are very pleased with the team and the product. This team was efficient, knowledgeable, clean, and the most friendly team ever. Their smiles are infectious. A well-oiled team for sure. Arrived a little before 8 AM and done around 1:30 PM. If asked if I would recommend IPSI? ABSOLUTELY!!! You can’t go wrong with this team and a Generac generator. The team that we are so very pleased with is Mike, Emily, Chris, and Steve. Thank you! Thank you! Thank you!!! We are very happy customers!
Linda & Phill.
COUNT ME AS ONE SATISFIED CUSTOMER
“My Generac unit was installed by a local organization that no longer provides service to these units. While looking for another service organization, I listened to and read all the local service advertisements, but a very satisfied friend recommended David Pschierer’s local IPSI service organization. Upon contacting those folks, I think that the gal who I talked to was Sue, who acted very knowledgeable, and I requested a service visit for my unit. Darrell was dispatched to perform the initial service, a short time after, and I was amazed at his talent and understanding of the unit. When I am scheduled for the next annual service interval, I hope that they send him back. Count me as one satisfied customer.“
THE MOST PROFESSIONAL WORKERS I’VE EVER ENCOUNTERED
“The crew of Mike, Alex, and Emily that put my generator in were the most professional workers I’ve ever encountered; they’re very courteous and I would recommend them. They all know their jobs very well and did it in a very timely manner. Very respectful for our property job; well done—thank you.”
THANKS AGAIN, TOM!
“What a great job the crew of Mike, Alex, and Emily did installing my Kohler generator. I would very highly recommend them — they are very respectful and knowledgeable. When I was asking questions about the generator they would stop working and answer my question. Tom, the district manager, answered all my questions. He told me what time the crew was coming and how long it would take. Thanks again, Tom!”
MY ENTIRE EXPERIENCE FROM SALES TO INSTALLATION TO SERVICE HAS BEEN EXCELLENT
“In February 2021 I gave a deposit to a company that promised the installation of my generator by June. They missed the deadline and informed me they had no idea when a generator would become available because of supply-chain issues. A neighbor told me about IPSI. I contacted them in July and was told a generator was available and could be installed within a few weeks. Early August my generator was in. My entire experience from sales to installation to service has been excellent. Highly recommend IPSI”
VERY PROFESSIONAL. I LIKE THAT THEY ARE A VETERAN-OWNED COMPANY!
“The salesperson was very knowledgeable. The install crew did a great job and finished in about six hours. They explained what they were doing and answered all my questions. Everything is working nicely. Very professional. I like that they are a veteran-owned company! Recommend.”
THE BEST CUSTOMER SERVICE THAT ANYONE COULD EVER EXPERIENCE
“We purchased a Kohler Home generator from IPSI. Chris and Steve were the technicians who installed the new generator. They were both highly qualified and experienced and gave us the best customer service that anyone could ever experience. They took the time to explain all the details and did not hesitate to answer any of our questions. We are so pleased with their professionalism and experience we highly recommend them.“
GREAT WORK DONE BY THE INSTALLATION CREW
“Excellent presentation of available Generac options and planning for the project by IPSI. Great work done by the installation crew of Mike and Emily, and an awesome new transfer switch & generator!!!”
THEY WENT ABOVE AND BEYOND WORKING THROUGH THE CHALLENGES OF AN OLDER HOME
“Thank you IPSI! This was a great experience, from the sales process through installation. The salesperson explained everything about the Generac unit along with what to expect at installation and answered all my questions. The installation team of Mike, Chris, Alex, Steve, and Emily was professional, knowledgeable, efficient, and polite. They went above and beyond my expectations, working through the challenges of an older home. Upon completion, they explained everything and then demonstrated a power outage, so I knew what to expect in the future. I want to extend my sincere thanks to all! I would highly recommend IPSI.“
THEY EVEN SIMULATED A POWER OUTAGE SO WE COULD HEAR THE GENERATOR RUNNING
“The crew of Chris, Mike, Emily, Alex, and Kimber installed a 22kw Generac at our house. They appeared to work well together. Looked like each had their specific job which they specialized in but were also available when someone needed an extra person or two (e.g., feeding the orange cable from outside to the transfer box). They gave us enough notice when power was going to be turned off so we could do whatever last-minute needs we had. They respected our property and even laid out a cloth runner to walk on when going from outside to the basement. This team effort made the job go smoothly and in as short a time as necessary. Afterward, a team rep went over everything with us from the generator to the transfer box, and left us contact information if we come up with any questions. They even simulated a power outage so we could hear the generator running and go outside to hear how much noise it would make. This was a very good crew and I’m sure all IPSI crews are just as good. We would recommend IPSI“
WE DON’T WISH FOR A POWER OUTAGE BUT WE FEEL CONFIDENT THAT OUR FINISHED BASEMENT IS PROTECTED
“Your people were great; not only competent and efficient but courteous and helpful. We were comfortable with them in our home. They helped us understand what they were doing and answered our questions and kept us informed. The generator is attractive and not at all an eyesore in our yard. We live on a corner, so nothing can be hidden from view, but it looks fine. We don’t wish for a power outage, but we feel confident that our finished basement is protected, and we will have the necessary service in the event of an outage.“
WE WERE SO PLEASED WITH IPSI’S WORK THAT WE SIGNED UP FOR ANNUAL MAINTENANCE
“Daryl was very professional and knowledgeable and completed the annual service on our generator, even though he had never worked on our generator before. The office staff was courteous and professional as well. We were so pleased with IPSI’s work that we signed up for an annual maintenance agreement.“
JUST OVERALL HOW A BUSINESS SHOULD TREAT THEIR CUSTOMERS
“Tom sat down with us to determine the best generator for us, and to explain EVERYTHING about it and the installation process. Mike and the rest of the installation team were also very thorough in explaining everything. Everyone including the office people (on the phone) were very professional, courteous, patient, and knowledgeable. Just overall HOW a business should treat their customers.”
Shannon — Spencerport, NY.
PROFESSIONAL, TIME EFFICIENT, AND TIDY
Emily and Chris were fantastic! They were professional, time efficient, and tidy. Explained everything so well. Chris even gave us an extra key ring. Keep us the good work!
AN EXCELLENT JOB AND VERY PROFESSIONAL
YOUR TECHNICIAN WAS ON TIME, THOROUGH, AND KNOWLEDGEABLE. PLEASED WITH YOUR COMPANY.
I TRULY FEEL SECURE AND SAFE NOW
“I have has a very positive result getting my generator. Tom spent a lot of time explaining everything to me and all my questions were satisfactorily answered. The crew (Alex, Chris, Emily, Steve, and Adam) were so friendly that it was a pleasure to have them here. Chris went over all the details afterward and I never felt like he was in a hurry to get done. I would, and have recommended your company to others. My son, who lives in Houston and will be here in July to visit me, wants to have one installed. I will be talking to Tom about how to do that if it can be done. Thank you for my experience with you and I hope our future annual visits will be as pleasant. I truly feel secure and safe now.”
FROM START TO FINISH EVERYTHING WAS FANTASTIC
“Just had my whole house generator installed. I would have to say that I’m a very tough customer to please; I like things the way I like them … from start to finish everything was fantastic. Terry was very informative, down-to-earth, and professional. Besides having the best price, my main concern was having everything installed to my liking. The crew showed up on time. Mike, Chris, Alex, and Adam were very professional, knowledgeable, clean, and curious; they were a pleasure to have at my home. I would absolutely recommend this company and already have. Thanks again to the entire team!!!”
WE’RE VERY HAPPY WITH THE RESULT
“Thanks for all the work your folks did on the installation for us. We’re very happy with the result, and we’re looking forward to a long relationship with IPSI.”
Greg & Ayn G.
A VERY POSITIVE EXPERIENCE
“A very positive experience. The technician was knowledgeable and provided sufficient information to help me to make an informed decision to continue with an IPSI maintenance contract and add a heater to my generator. The office staff was helpful and courteous in accommodating my schedule. I am pleased to be an IPSI Customer.”
Mary Ann G.
VERY SATISFIED WITH THE WORK
“Very satisfied with the work done. The workers were very knowledgeable of work being done, and explained in detail about how the generator worked.”
GIVES ME PEACE OF MIND
“Always satisfied with IPSI. GREAT SERVICE AND RELIABILITY. Gives me peace of mind having a whole house generator.”
I KNOW THIS GOOD EXPERIENCE JUST DOES NOT HAPPEN BY ACCIDENT BUT BY DESIGN!
Did not have to call for preventive maintenance. IPSI, sent me an email to schedule an appointment. When contacted they made the appointment that fit my schedule. Darrell shows up on time, performs all P-M work, and every time he came into my home stops to put on shoe covers. Prior to leaving, Darrell sat down and explained everything that he did. Thank you IPSI, I know this good experience (second time with Darrell) just does not happen by chance, but by design.
NO REASON TO GO ANYWHERE ELSE!
Mike and Kimber did an outstanding install and training in one day! No reason to go anywhere else to get that generator.
GREAT COMPANY TO WORK WITH FROM THE SALESPERSON TO THE INSTALLATION TEAM
“IPSI is a great company to work with. From the salesperson to the installation team. The installation team came promptly at 8. They got everything set and were very professional. Constantly working and never stopped until they were done. They cleaned up everything and left our place in good shape. They explained the whole process of how the generator would work and even did a test to make sure it worked and that everything in the house was working when the generator was running. We would highly recommend IPSI to anyone looking to get a generator. Could not be happier with everyone involved from our buying process to the installation.”
IN MY OPINION, THERE IS NO OTHER PLACE TO BUY A BACKUP GENERATOR
IPSI said my generator would be installed on 4/22/22, and they pulled in my drive at 8 am as they said they would. The installation team of Mike and Kimber got right to work. Both of these young gentlemen were professional, polite, and very attentive to details. All work was done with extreme professionalism and was well thought through. My training was excellent. I couldn’t be happier with the total IPSI experience! In my opinion, there is no other place to buy a backup generator. Thanks so much!
WE WERE EXTREMELY IMPRESSED WITH THE PEOPLE AND THE PROCESS!
“My wife and I recently had a 24kW generator installed. The team that was here included Anthony Kimber, Alex, and Chris. They were extremely professional and knowledgeable about the installation process and the generator that they were installing. They were very hardworking and did not stop once from the time they were here at 8:00 A.M. until they completed the job. When they finished, Chris stayed to go over all the procedures, walk-through to familiarize me with all of the components, along with going over the owner’s manual and associated paperwork along with helping us to set up the app for the Generator. We were extremely impressed with the people and the process! I would and will highly recommend I.P.S.I. to anyone who is thinking about having a generator installed.“
GREAT INSTALLATION TEAM!
“They kept the house clean and introduced themselves before the work started! Would definitely recommend them for any of your generator needs!!!”
LIKE A WELL-OILED MACHINE
“My wife and I had been considering purchasing a generator for several years. After we finally made the decision to move forward we contacted IPSI and Terry came out to the house to introduce us to the company, do an assessment and provide us with a quote. Terry was extremely knowledgeable and made it an easy choice to move forward with IPSI!
When the install team, Daniel, Mike, Emily, Chris, and Kimber arrived to do the work they were like a well-oiled machine. In one day they installed our ‘whole house’ 24kv generator, completely cleaned up the work area, provided a walk-through to familiarize me with all of the components and procedures along with going over the owner’s manual and associated paperwork. Needless to say, we were extremely impressed with the people and the process!”
I THOUGHT HIGH-QUALITY WORK WAS A THING OF THE PAST
“We had IPSI install our 14kW Generac generator on 2/11/22. They did a fantastic job starting at about 7:45 am and finishing/gone by 1:30 pm. Everything was clean and in good working order. The team leaders were Adam and Mike and they coordinated the entire install in a very professional manner. I thought high-quality work was a thing of the past but the entire IPSI team demonstrated the highest quality workmanship I experienced! If anyone is considering a standby generator I’d say you need to have the IPSI team do your install if you are looking for the best working team you can get!”
HOW GOOD ARE THESE GUYS? I DIDN’T EVEN CONSIDER CALLING ANY OTHER CONTRACTOR FOR THE NEW INSTALL
“How good are these guys? They installed a generator for me ten years ago. I recently moved and didn’t even consider calling any other contractor for the new install! Daniel, Kimber, Emily, and Adam provided professional and courteous installation. More important is the EXCELLENT service IPSI provides for maintenance and repairs. Your neighbor’s nephew, the electrician may be able to hook up a unit at a “real good” price for you, but will he have the parts and knowledge to make a needed repair? Probably not. IPSI does. Go with the pros!“
THIS COMPANY SIMPLY ROCKS!
“From the first phone call with Kristin, I knew this company was customer-focused. I explained to her that we had lost power six times in a month and that I had a medically fragile daughter. We really needed a generator installed, but I was nervous because of covid. She went above and beyond to put a plan in place that made me feel comfortable.
Terry the sales manager did everything without coming in the house. He too went above and beyond to make us comfortable. Even made sure the guys installing knew about my daughter and how nervous I was.
Then the install. The guys were great. They were knowledgeable, efficient, and very thoughtful of my daughter. IPSI was recommended to us by our good friends and we would highly recommend them to anyone needing a generator. This company simply rocks and, as my daughter said, they are awesome. Thank you IPSI for making this process an easy one in a time when life can be hard.”
DURING A HUGE SNOWSTORM THE WHOLE PROCESS FROM THE ESTIMATE TO INSTALLATION WAS AS SMOOTH AS IT COULD POSSIBLY BE
“AMAZING! The generator was installed during a huge snowstorm. The whole process from the estimate to installation was as smooth as it could possibly be, even in the snowy, cold weather. The team was professional, knowledgeable, polite, and efficient. I couldn’t have asked for a better experience. Highly recommend!“
FEEL GOOD ABOUT THE WORK THAT’S BEING DONE WHILE YOU LISTEN IN
“Tom saved me a load of money by choosing the 10kW vs 14kW generator. Not your typical sales experience, instead of pushing me to get more he went through every detail of what I use in the house and knew exactly what I’d need. I have no plans for central air, but he knew if I would go that route in the future that I’d need the 14kW. Can’t stress it enough that this is what EVERY salesperson should be like.
Dan Chris and Kimber were efficient and professional with installing. Very polite with me, and would communicate clearly with each other while working on opposite sides of a wall and make sure they heard the other person. That’s the sort of stuff that makes you feel good about the work that’s being done while you listen in.
Dan went through explaining the operation completely including simulating a power failure and how the generator functions. Something as simple as keeping the intake clear of snow or debris is something I wouldn’t have thought about, I’m glad he took the time and didn’t rush all of the information being given! Very pleased with everything from these guys. 100%.”
ON-TIME, PROFESSIONAL, AND INFORMATIVE
“I recently had the technician out for the annual maintenance. He was on time, professional, and informative. I highly recommend IPSI for purchase, installation, and maintenance of a home or office backup generator system.”
GREAT SERVICE. VERY PROFESSIONAL.
GREAT EXPERIENCE TOP TO BOTTOM
“I shopped around for this home generator and Dave P. was the most knowledgeable and approachable of anyone that I talked to. He was on-site for the installation, and his crew made some last-minute adjustments at my request without skipping a beat. His electrician noticed that I had problems with the electrical service, so I made an appointment and he came back to fix it for a very reasonable price. I feel much better that a problem that I could not have diagnosed is now fixed.”
PROFESSIONAL ASSISTANCE AND SUPPORT
“I am impressed with the personnel of IPSI since the installation of my generator. The unit was installed three years ago and has operated without a problem for over 60hrs. I have a yearly inspection on the unit and would like to thank Paul P. and Kristin F. for their professional assistance and support.“
“IPSI installed our Generac in 2014. Their installers are examples of the ultimate professionals. They have maintained our generator since then and we are totally satisfied with their service. We have the Mobile Link installed and once we received a notice that the unit might not start. We were traveling out of state at the time. We called ISPI and within an hour they had checked it out and corrected the problem. Talk about peace of mind! We have recommended them to many of our friends and acquaintances.“
IT IS NICE TO HAVE THE COMFORT OF OUR NEW GENERATOR
“The staff that did the install was friendly and knew what they were doing. Dan was especially friendly and knowledgeable. Turns out he went to high school with my first cousin’s son and was also in the Marines like my daughter’s boyfriend. It was a pleasure to work with you and your staff throughout the process. Looking forward to your servicing of the unit in the future.”
DEALER AND TEAM WERE GREAT
“Team was very professional. Everything had to be done right. Team was very knowledgeable, all questions answered. Other team members helped new team member – Great group.”
“The original installation was done in a timely manner in very neat manner. They even cleaned up my electrical panel wiring. Since then the annual service has been done on time and without me even having to call.”
“Great to deal with this vendor good to have a five-year service contract.”
DEALER IS TOP NOTCH
“Always on time professional and responsive to customer needs. “
GOOD KNOWLEDGE BASE
“Nice job good service good attitude good knowledge base.”
GREAT SERVICE RESPONSE
“IPSI has been extremely responsive to all of our questions since the installation. They have been tracking our PM service for us and have been great!”
“GREAT SERVICE AND THE GENERATOR WORKS BEAUTIFULLY”
THE DEALER IS GREAT
“There was some mix up with permits and paperwork but other than that I think the company and workers are terrific! I felt very comfortable with the owner that he and his crew were very knowledgeable and honest. They worked in extremely cold weather and got the job done neatly in as quickly as possible since we were without electricity and heat while they were installing.”
DEALER EXPLAINED VERY CLEARLY WHAT THE GENERATOR WILL DO
“I was on the fence about purchasing a generator. My friend referred me here to IPSI, and all of my questions were answered. I was never pushed to purchase. I like that the unit tests every week. I feel so much safer for when the next outage occurs, and it will happen!!!!”
“The staff (4) worked very hard all day and did a great job on the install of my Generac. They also ran the underground electric out to my shed. It was a very laborious job and worth every penny of the installation price. They earned their money that’s for sure! I also appreciated the way they explained the different steps of the work involved as the day went on. From start to finish, prep work, install, clean up! I am very satisfied with their work!!!”
“Great guys, very knowledgeable in the portable power field!”
“Great service and the installation were very professional. I would recommend Integrated Power Supplies!”
I RECOMMEND INTEGRATED POWER SUPPLIES INTERNATIONAL
“I recommend Integrated Power Supplies International. They did a great job installing a backup home generator. The best choice I made from four estimates. I got the most for my money from Dave. Veteran owned, and very veteran-friendly.”
“I highly recommend Integrated Power Supplies International!! Quality work done in a timely manner.”
IPSI INSTALLED OUR GENERATOR
“We had IPSI install our standby generator about three years ago. Very happy with the install and their maintenance service. Dave has been very helpful!! I recommend Integrated Power Supplies International!!”
A LOT OF EXPERIENCE WITH POWER & STANDBY POWER SYSTEMS
“I want to preface this rating by saying, I have a lot of experience with power and standby power systems.
We had three bids for a full-house generator. Two of the bids IPSI and another were arranged through Generac. The third bid was from an independent electrical contractor. IPSI won the bid based on the price and professionalism!
Questions were answered promptly into my liking. The job was scheduled and completed as promised, exceeding all expectations. The installation techs were courteous and professional.
All work was neat. The electrician found and corrected an issue and cleaned up the existing breaker box. I will recommend IPSI to my family and friends.”
I RECOMMEND INTEGRATED POWER SUPPLIES
“Very happy with installation. Recommends Integrated Power Supplies International!”
HIGHLY RECOMMEND INTEGRATED POWER SUPPLIES INTERNATIONAL
“Dave and his whole install crew which consisted of Adam Dan and Daryll. They were here at exactly the time they said they would arrive and were completely professional. The install went as planned, except for an unseen issue with our old panel box. This was addressed in a timely manner and fair price. Adam took all the time I needed to explain the operation of our new Generac generator. When the job was complete everything was clean and neat.
I would highly recommend Integrated Power Supplies International to anyone in need of a standby generator.”
THANKFULLY I FOUND IPSI, THEY ARE EXPERTS IN THE FIELD
“I have an older Kohler whole-house generator and we had a power outage last year. The generator never came on in the original installer had gone out of business. Thankfully I found IPSI. They were very helpful and wonderful to deal with. They are experts in this field and found the problems and corrected them. I highly recommend this company.”
YOU CAN DEAL WITH IPSI WITH COMPLETE CONFIDENCE!
“This is a superb company to deal with! I live in an area that often loses power sometimes for an extended period of time. IPSI gave me an estimate that was exact, showed up for the install when they said they would, finished in the time they said and have continued to service the unit once a year.
I asked for a small change for one of the lines they installed, and it was completed quickly and without charge. You can deal with these people with complete confidence.”
“They did a great job explaining all of the details during the install. They are very professional. I highly recommend IPSI.”
BEST GENERATOR MAINTENANCE PEOPLE EVER
BEST PRICE AND INSTALLERS WERE OUTSTANDING
“IPSI installed my generator almost a year ago. It has been great stress relief as we have three dogs and the power goes out frequently on our street. The generator checks itself every week, so I know it’s working! IPSI had the best price and the installers were outstanding. Very knowledgeable about electrical issues as well. Made sure everything was right. Thank you IPSI.”
“My generator was purchased and installed by Integrated Power Supplies. From my initial visit with David, I knew right off the bat that I was making the right decision going with IPSI. The knowledge of generators David has was amazing. David didn’t push a sale, he guided me and shared his knowledge of generators to assist me. At the time of install, his crew was on time and ready to start the job. Each one of the employees was respectful, a joy to talk with, and I was impressed with everyone and their knowledge.
Every year, IPSI calls me to schedule my annual appointment. I don’t need to remember to call them. I am so pleased with their excellent service each time they come. Your employees are timely, courteous and so professional. Paul has been coming to complete my annual service every year. He always answers any questions I may have and is very thorough.
I highly recommend Integrated Power Supplies. I will personally talk to anyone that is interested in my experience.”
TOOK CARE OF THE PROBLEM
“Recently bought a house that has a Kohler generator. I had IPSI come to do the maintenance. A week later the generator wouldn’t start, when I called them they came out and found out it was because we have a semi-smart house. The RF signal interferes with the generator’s ability to start when connected to the network. IPSI had seen this before. So we disconnected the generator from the network and it took care of the problem.“
PERSONABLE, CONGENIAL, AND HELPFUL
“Annual maintenance was completed a week ago. Paul was again very personable and congenial. Considering the current Coronavirus situation, he wore a face mask and gloves during the time he was servicing our Generac. The IPSI guys did an excellent job installing the generator a couple years ago. I am impressed with everyone I’ve dealt with from IPSI. Kristin has always been very helpful and friendly when I’ve called the office. Nice to deal with such a professional outfit. Veteran-owned business.“
“The people at IPSI are great. Our annual service is timely, efficient, clean, thorough, and friendly. Our generator was installed by them along with upgraded electrical service, a new box, and whole-house transfer switch. Their service catches problems before they impact me and my family. Thank you.“
PROMPT AND PROFESSIONAL
“Very easy to deal with this company; prompt and professional at all times.“
PEACE OF MIND
“We’ve had our Generac for a few years now. We love it. It’s peace of mind. Service maintenance by IPSI is always timely, friendly, and lets us know that we can count on our generator when power goes out.”
“Our house is situated close to an underground stream and our lot has a high water table keeping our sump pump busy during rainy periods and even flooding our basement during prolonged power outages. Given that RG&E’s estimates of power restoration are not very accurate, I have been hooking up a portable generator whenever the RG&E estimate is more than a couple of hours — a pain to do, especially in winter. As such, we have been considering a standby generator for quite some time. With an increasing number of outages over the years we finally decided to bite the bullet and have one installed. and ended up selecting the whole house option since the incremental cost outweighed the restrictions of a partial one. Throughout the process — from providing a quote to final installation, IPSI has been professional, courteous, friendly and, most importantly, extremely responsive. I have no qualms recommending them to anyone considering installing a standby generator, no matter the size.”
“Few things can be viewed flawless, however the installation and service to my generator has been just that. Have been a customer for several years and would recommend IPSI without hesitation…“
FINE CRAFTSMANSHIP, NEAT, POLITE, & PROFESSIONAL
“I’m from the rural part of Niagara County. While searching for a generator installation company, I checked with my brother, who had just had one installed in the Rochester area. He raved about this company…fast response, placed perfectly on his needs, and exactly where he wanted it, fine craftsmanship, neat, polite, professional. He also bragged about how reliable the generator was, and the great deal he had gotten.
I took the name and number expecting that I’d be out of their work area.
Upon calling them I was surprised that they were interested in installation in my area and within a week of my call! Needless to say… all my brother told me about this company is ABSOLUTELY TRUE! But, he only touched on the half of it!
Emergency service … yup! We had a breakdown … mechanical issue. But the weekly run caught the problem … I called this company. Their first question was do you need power now? I didn’t … the next morning the technician was here early — he knew the mechanics so well he had it fixed in about 20 minutes and was on his way to help install a new one somewhere…
Reliability — the company is here every year for an annual checkup, they totally service the generator and that always gives us peace of mind.
It’s hard to describe the feeling of comfort one gets when the power goes out on the whole village, and we are unaware it went out. My neighbor came over holding his flashlight and told us it might be several hours…. and for almost 4 hours…my house and a couple others are the only ones lit, and warm … unfortunately, my neighbors consumed all of my beer, hanging out at my place, watching a movie, in my man cave, during that blackout.
This company and its employees are fantastic … I recommend them without reservations.”
“They did a great job! Very friendly, after the install, they show you how the generator works and tell you everything you need to know and answer any questions you may have.“
DEALING WITH IPSI IS A PLEASURE
“From office personnel to technician/service provider, dealing with IPSI is a pleasure. Everything explained clearly, work done professionally, very knowledgeable and helpful.“
“Excellent job and a very competitive price. The Installers were very professional and very competent.“
“We purchased and had IPSI install a 16kw whole house generator. The team did a great job under extraordinary weather conditions. It was extremely cold on the install date. The process from install site visit to final installation was excellent. I have and would continue to recommend IPSI for Generac generator installation.”
“A very competent crew arrived on time and in the rain. They were very personable, answering any and all questions that I had. When installation was finished a complete walk thru was done with me. They explained the functions of the generator and what to expect. They ran thru a power outage scenario with me. From the moment I met with Dave until Dan E. left I feel they did an awesome job.“
FIVE STAR ORGANIZATION
“We couldn’t be happier with our purchase of a 10KW Generac Generator from IPSI. Tom from sales was very thorough with the evaluation and explanation of our questions. Dan and his team were efficient, careful, professional and left our basement as clean as they found it. Lastly, Tom provided us with the best price of the 3 we requested. IPSI is a “Five Star” organization to do business with.“
FIVE-STAR SALES & INSTALL
“5-Star sales and install. Tom did a great job with the sale. Everything was explained clearly.
Adam and Dan did an outstanding job with the install. They were clean, polite and explained what they were doing as the job progressed. Very professional.
I will highly recommend IPSI to all that I meet.“
GREAT COMPANY AND STAFF
“We have had our Generac generator since the spring of 2018. The unit was installed by IPSI and maintained annually. It has never failed when the power has been out whether for ten minutes or several hours. Great peace of mind to have such a reliable unit to continue electrical power during power outages.
Everyone at IPSI has been personable and congenial starting with the installation to the annual maintenance. Maintenance this spring was completed by Darryl who was extremely polite and knowledgeable. When contacting the office, I have always dealt with Kristin who is “swell.” Great company and staff!!“
EVERYTHING WENT GREAT
“We just had an 18-kw generator installed as we lose power in winter every year. Our first contact was Kristin in the office. She knew what she was talking about and set us up with Tom. He came out to look over what we had and what we need. He explained everything very well.
We decided to go with IPSI, and everything went great, and their system was over 1,000 dollars lower than others.
Being a disabled veteran, I am proud to deal with a veteran-owned company! Very nice people!”
HIGHEST RATINGS IN ALL ASPECTS OF THE JOB
“IPSI earned the highest ratings in all aspects of the job, from sales through installation and clean-up. I can recommend IPSI with confidence, based on their professionalism, deep and broad-based knowledge, ease and effectiveness of communication, and customer relations.“
VERY HAPPY WITH OUR PURCHASE
“We recently had our annual maintenance service administered to our natural gas-powered generator. The IPSI technician, Paul, was prompt, courteous and very knowledgeable. He was happy to answer all of my questions as well as comply with our wish that he wear a mask within our home. We are very happy with our purchase and the service provided. I highly recommend IPSI if you are researching/considering an emergency gas-powered generator.“
“Although we have only had our generator for a few weeks it appears to be working fine during the test runs. We were very pleased with the whole process from the initial sales call through the installation. I am confident that we will get many years of reliable performance from the unit.”
COURTEOUS, PROFESSIONAL, & THOROUGH
“Very courteous, professional, and thorough. Install went faster than I anticipated. Great job guys. Thank you.“
10 OUT OF 10
“This was a 10 out of 10 experience for me. From the first sales call to the installation to the follow-up after the job was done, each person along the way was so professional and helpful. They were extremely courteous each step of the way, making sure their process aligned with my in-home daycare schedule. They also managed to keep the kids very entertained throughout the day while they completed their installation. As a self-employed, professional woman, I was so pleased to see two women get out of the IPSI trucks to install my generator and I told them so more than once. I definitely recommend IPSI to anyone interested in purchasing a generator. You won’t regret your choice.”
YOU WERE MY 4TH ESTIMATE AND I IMMEDIATELY KNEW I WOULD CHOOSE IPSI
“You were my 4th estimate and I immediately knew I would choose IPSI. Our salesman, Tom, had the technical knowledge and installation background to know exactly what our home needed for generator power. Installation day was efficient and thorough. Definitely team work! The master technician was not about to sign off until a valve and regulator were replaced by the propane provider. Final ‘fire up’ test day went perfectly. Thank you IPSI!“
WOULD HIGHLY RECOMMEND
“Had a partial-house generator installed during a rainstorm. Mike, Adam, and Dan were fantastic along with the rest of the crew. Used Tom for sale who was great! Professional, friendly, patient, and overall great experience. Also managed to keep my white carpets pristine which was impressive. Would highly recommend!!!! Thank you!“
VERY PROFESSIONAL, FRIENDLY, AND KNOWLEDGEABLE
“I was impressed with the installation of my 10kw generator by IPSI staff. The work crew was very professional, friendly and knowledgeable. After almost 2″ of rain the crew was careful not to destroy my landscaping. The installation took about 1/2 day and the work area inside and and out was left spotless. They followed all covid-19 protocols. I am very happy I selected IPSI and would recommend them to all my friends.”
THIS IS A VETERAN-OWNED COMPANY AND IT IS THE BEST!
“Dan and Chris just completed the installation of my Generac Generator. I could not have asked for a better job! Dan and Chris are two of the best total professionals. This company is the best! Dave, Tom, Dan and Chris! This is a Veteran-owned company and is it the BEST! Thank God for all our Vets past and present!! You will NOT have any problems choosing this company!”
FROM ONE BUSINESS TO ANOTHER — WE WERE VERY IMPRESSED
“We had a generator installed today at our business, and from one business to another — we were very impressed with their professionalism and timely manner of getting the work done. Dan, the lead technician, was very friendly, polite and helpful in explaining how everything works! We’d highly recommend!“
“Very professional. Special thank-you to Tom P. and Mike H. for making the experience even more enjoyable!”
YOU ARE ALL AWESOME AND WE’RE SO PLEASED THAT WE DECIDED TO CHOOSE IPSI!
“In less than 3 years of living in our new home, our power has gone out 5 times! We finally said enough and decided to put in a whole-house generator. Your team of 4 came out and installed one quicker than promised (less than 5 hours!) and without any problems. They answered all of our questions and walked us through everything. You all are AWESOME and we’re so pleased that we decided to choose IPSI!”
EXCELLENT SERVICE BY SALES THROUGH INSTALLATION
“Excellent service by sales through installation. Everyone was professional and answered all questions. I would highly recommend IPSI.”
I HIGHLY RECOMMEND IPSI AND THEIR #1 CREW
“The IPSI crew were perfect! Terry did a thorough job educating me about generators and what to expect. Daniel, Chris and Adam arrived on time, delivered the product, prepared the site and completed the installation in a matter of hours. The team worked harmoniously together and tackled any hiccups along the way. I hope I don’t need to use it, but my neighborhood loses power quite often, no matter what the weather. Now I will rest better knowing my house will be the one fully lit when the rest of my street is in darkness. I highly recommend IPSI and their #1 crew: Dan, Adam & Chris. Thanks guys!”
ALWAYS PLEASED WITH YOUR SERVICE
“Always pleased with your service. Efficient and polite. Thank you.”
THEY WENT OUT OF THEIR WAY TO MAKE SURE EVERYTHING WAS JUST RIGHT
“The team that installed our generator was great! They went out of their way to make sure everything was just right. I would recommend IPSI, and thank you!”
COURTEOUS & KNOWLEDGEABLE
“We are very happy with the service and professionalism of IPSI. The installation in the summer of 2019 was completed within a reasonable amount of time. The crew was courteous and left our home (inside and outside) in tip-top condition. We recently had our first maintenance visit and the technician (Paul) was very knowledgeable and answered all of my questions. I highly recommend IPSI to anyone considering a back-up generator.”
TOTALLY SATISFIED AND WOULD RECOMMEND TO FRIENDS AND FAMILY
“New generator installed today and the technicians were friendly and did a really good job; totally satisfied and would recommend to friends and family.”
I AM A RETIRED DIRECTOR OF QUALITY WHO WOULD HIGHLY RECOMMEND THIS COMPANY
“They came to install on the day and time scheduled. They were very professional and courteous. The install only took about 5 hours and the job went really well. They explained everything that I needed to know right down to what to do to keep the unit working well or if by chance something went wrong. I am very pleased with the installation work. I am a retired Director of Quality who would highly recommend this company to all my friends.”
WORK ETHIC WAS FANTASTIC
“They installed the generator on the date promised. Arrived and began work immediately. Work ethic was fantastic and the workers were friendly and knowledgeable. Would highly recommend!!”
IPSI HAD LOWER PRICES THAN THEIR COMPETITORS FOR BETTER VALUE
“IPSI had lower prices than their competitors for better value. Their service was top notch throughout the entire process, from sales through installation. All of their people were very polite and answered all questions. They walked me through, in great detail, the entire installation process. The thing I was impressed with was in their transparency to all extra costs such as RG&E for replacing the gas meter. I would highly recommend Integrated Power Supplies International.”
IMPRESSED WITH THE PROFESSIONALISM AND AMAZING CUSTOMER SERVICE
“I was very impressed with the professionalism and amazing customer service that our installers had. Mike, Chris, and Kimber (?) were great and very friendly and informative. They took great care in making sure that my oxygen was hooked into their portable generator during the entire install so that there were no issues when the power went off and on. Chris walked my daughter through the steps outside to what to look for if there is an issue with the generator and gave her great advice. Mike was very informative and answered any questions we had. I would definitely recommend IPSI to anyone who is looking for a generator.”
YOU NOT ONLY SET THE BAR FOR ALL COMPANIES, YOU OWN IT!
“Thanks for your absolutely superb service. It’s very much appreciated. You not only set the bar for all companies, you own it!”
THEIR TECHNICIANS & CUSTOMER SERVICE ARE SECOND TO NONE!
“Integrated Power Supplies has been fantastic to work with. They installed our generator last December and it’s worked flawlessly ever since. Their technicians & customer service are second to none!“
Jordan — Canandaigua, NY
THEY WERE VERY EFFICIENT AND NEAT IN THE PROCESS
“They installed my Generac generator today and they were very efficient and neat in the process. Mike went over the instructions after he was finished and explained it so we could understand how everything works. We are glad we went with IPSI for the Generac generator.“
I HAVE ALREADY RECOMMENDED THEM TO OTHERS!
“The installation crew was very professional, and they left the job site clean and neat. The price was very reasonable, and the work was top notch. They were able to quote and install quickly and you never felt pressured during the sale. I have already recommended them to others! Thank you!!“
THE GUYS MADE IT A POSITIVE EXPERIENCE
“Paul and Daryl did a great job! They were on time, communicated well and performed their work professionally. This was the first time I’ve worked with your company and the guys made it a positive experience.“
THEY ARE VERY PROFESSIONAL AND DEPENDABLE
“I‘ve been a customer of IPSI for many years. They installed my backup generator system and maintain it. They are very professional and dependable. I highly recommend IPSI to anyone.“
RELIABLE AND DELIVER THEIR SERVICES AS DISCUSSED
“IPSI has been great to work with. They are reliable and deliver their services as discussed and do it on-time and efficiently!“
I HAVE USED DAVE AS A RESOURCE FOR OTHER HOME PROJECTS
“IPSI was great with the sale, installation, and one-year maintenance and excellent for my Generac. I have used Dave as a resource for other home projects, and his team is superior.“
VERY PROFESSIONAL AND KNOWLEDGEABLE
“Dave and his crew did a great job installing my Generac system. I would highly recommend them. Very professional and knowledgeable“
I CAN’T SAY ENOUGH ABOUT DAVE AND THE WHOLE CREW
“One of the best investments I ever made. I can’t say enough about Dave and the whole crew. See you guys in June for my PM. I went with the 20kW standby – works great!“
“Great service, friendly staff, and professional staff.“