Home Standby & Commercial Generators Have Become Extremely Hot Ticket Items Over the Last Ten Years.

Home and business owners have felt the high costs of losing power during crucial times, resulting in lost revenue and interruption of everyday routine. Although purchasing and installing a generator is a great first step into ensuring that the power will stay on, it is not the last, as generators are mechanical equipment that require preventative maintenance and on occasion corrective maintenance.

At first look, choosing a service provider for your generator can seem very overwhelming. Every time there is a major storm there appear to be ten new companies on the tail of it that now offer generator service!

Criteria to Consider:

  1. Is the company servicing my generator a generator company or company that offers generator service?  This is important.  Are you getting a factory-certified generator technician to work on your unit, or jack of all trades handyman that will service your water system, furnace, A/C, and generator all within 45 minutes and be done?
  2. Does the company you have entrusted with your generators care offer 24/7 emergency service and have parts on hand to make emergency repairs?
  3. Does the company you are considering offer Fleet wide generator monitoring as a service?
  4. Can the company you have chosen complete warranty work on your generator?

How Often Should I Have My Generator Serviced?

Generators in Upstate New York should be serviced at a minimum of once a year due to the changing temperatures of the four seasons that we experience. This is true whether you have experienced a significant power outage or not during the year. As temperatures change throughout the seasons it allows condensation to accumulate throughout your generator system. Having your system serviced each year is a great way to get all the remnants of moisture removed each year. A typical service will change all engine fluids, filters, and spark plugs, as well accomplish testing on batteries, control systems, and full system capabilities.

Enroll in a Fleet Monitoring System

Having your generator enrolled in a Fleet monitoring system is a huge asset for helping to alleviate any generator downtime. At IPSI, each of our generators will perform a self-test/diagnostic on a weekly basis. Typically, if there is an issue with a system it will manifest itself on that diagnostic. With the Fleet monitoring system in place, it allows us to see those potential issues in non-emergency situations and rectify them before they become an emergency. As a homeowner and end-user this service minimizes or eliminates any downtime that you may have experienced not having a monitoring system. Monitoring systems are available to work both through your internet service or an independent 4G LTE Cellular option.

In Conclusion

If you think about what we ask our generators to do, it is quite amazing. Our expectation is that these units sit outside all year long exposed to the elements. When utility power fails it is expected that the generator turns on and powers the house with-in 15 – 25 seconds no matter what the temperature or conditions are outside. That is an incredible ask, and I am proud to say in the 15 years of running IPSI we have seen less than a 1% failure rate amongst our preventive maintenance customers.

The reality is that the better care you put into your generator, the more reliable it will be for you!



"From the first phone call with Kristin, I knew this company was customer-focused. I explained to her that we had lost power six times in a month and that I had a medically fragile daughter. We really needed a generator installed, but I was nervous because of covid. She went above and beyond to put a plan in place that made me feel comfortable.

Terry the sales manager did everything without coming in the house. He too went above and beyond to make us comfortable. Even made sure the guys installing knew about my daughter and how nervous I was.

Then the install. The guys were great. They were knowledgeable, efficient, and very thoughtful of my daughter. IPSI was recommended to us by our good friends and we would highly recommend them to anyone needing a generator. This company simply rocks and, as my daughter said, they are awesome. Thank you IPSI for making this process an easy one in a time when life can be hard."

Doris B.


"AMAZING! The generator was installed during a huge snowstorm. The whole process from the estimate to the installation was as smooth as it could possibly be, even in the snowy, cold weather. The team was professional, knowledgeable, polite, and efficient. I couldn't have asked for a better experience. Highly recommend!

Sean G.


"Tom saved me a load of money by choosing the 10kW vs 14kW generator. Not your typical sales experience, instead of pushing me to get more he went through every detail of what I use in the house and knew exactly what I'd need. I have no plans for central air, but he knew if I would go that route in the future that I'd need the 14kW. Can't stress it enough that this is what EVERY salesperson should be like.

Dan Chris and Kimber were efficient and professional with installing. Very polite with me, and would communicate clearly with each other while working on opposite sides of a wall and make sure they heard the other person. That's the sort of stuff that makes you feel good about the work that's being done while you listen in.

Dan went through explaining the operation completely including simulating a power failure and how the generator functions. Something as simple as keeping the intake clear of snow or debris is something I wouldn't have thought about, I'm glad he took the time and didn't rush all of the information being given! Very pleased with everything from these guys. 100%."

John D.


"We had IPSI install our 14kW Generac generator on 2/11/22. They did a fantastic job starting at about 7:45 am and finishing/gone by 1:30 pm. Everything was clean and in good working order. The team leaders were Adam and Mike and they coordinated the entire install in a very professional manner. I thought high-quality work was a thing of the past but the entire IPSI team demonstrated the highest quality workmanship I experienced! If anyone is considering a standby generator I’d say you need to have the IPSI team do your install if you are looking for the best working team you can get!"

Jerry W.